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FAQ

Polymer Clay and Earring Questions

What types of metals do you use for your earrings?

Something that was very important for me was to make sure that I could wear any of the earrings that I sell. All of my earrings are hypoallergenic and nickel free. 

Some earring styles will having raw brass findings however, never the earring post so they will always be comfortable to wear. 

What is adhering the earring posts?

Your earring posts are secure thanks to UV resin, this is a lengthy process but makes the earring posts the most secure. Many jewelry makers use this and it is safe to use and will not irritate your ears.

How long will my earrings last?

They will last as long as you take care of them. While polymer clay can bend you want to make sure you do not bend your earrings. Even though it may be tempting. For more information regarding earring care find the earring care section.

Shipping and Handling

How long is processing time?

Fern and Arrow co. aims to ship out between 1-2 business days. If there are any delays, Fern and Arrow co. will notify each customer regarding the delay. 

How long does shipping take?

Depending on where you are located and what shipping option you chose at checkout.

Shipping rates are as follows:

CANADA: 

Oversized Lettermail (no tracking, will notify when shipped)- $4.00

Express- 1-2 Business days- $15.00

UNITED STATES:

Standard International- 4-8 Businesss Days- $10.00

REST OF THE WORLD

Economy International- 20 to 60 Business Days- $15.00

Shipping times vary due to COVID.

What happens if my item gets lost or is being returned due to an incomplete address?

Please contact us at fernandarrowco@gmail.com and we will assist you. If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.

If you select Oversized Lettermail- Untracked Shipping and package gets lost, Fern and Arrow co. is not responsible to refund the order or provide replacement.

Return Policy

EARRINGS ARE FINAL SALE. If your earrings arrive damaged or break within one week of purchase we will send a new pair or offer a store credit. 

There is no exchanges on earrings.